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XX. TROUBLESHOOTING
A. On Screen Messages
B. Error Codes
All error messages displayed by the system have a letter identifying the message type, a
number and a description of the error to help the operator take action to resolve the
problem. The different message types are in the table below.
E
Identifies the notification as an Error. The information notifies the
operator that an error has occurred.
W
Identifies the notification as a Warning. The information does not block
the operator from continuing, but rather gives the operator information
that may suggest an alternate workflow is required.
I
Identifies the notification as Informational only. Informational notifications
present the operator with contextual information, and allow the operator
to proceed after confirming the notification.
D
Identifies a Decision point. Decision notifications provide the operator
with a choice based on contextual information.
Display/Sympto
m/ERROR CODE
POSSIBLE SOLUTION
The meter Does
Not POWER ON.
Battery pack might be dead.
1. Place meter in the base unit for at least an hour to re-charge
battery pack.
2. If error persists, put a red tag and take the meter to Clinical
Engineering.
Meter displays
“Type Bad
Dose”
Insufficient amount of blood on the test strip.
1. Repeat the test using a new test strip, ensuring proper sample
dosing application (review proper testing procedure).
2. If error persists, put a red tag and take the meter to Clinical
Engineering.
Meter displays
“Glucose Error"
Detection of an unexpected HARDWARE ERROR
1. Perform QC on new vial of test strips and repeat patient test
with this new vial of test strip.
2. Refresh the meter by turning ON and OFF the power button.
3. Reset the meter by pressing the reset button (see Meter Reset
Procedure on page 14).
4. If error persists, put a red tag and take the meter to Clinical
Engineering.
Meter displays
“Unexpected SW
Error”
Detection of an unexpected SOFTWARE ERROR
1. Perform QC on new vial of test strips and repeat patient test
with this new vial of test strip.
2. Place meter into a connected base unit and let it download
completely to synchronize configurations with the data
management system.
3. Reset the meter by pressing the reset button (see Meter Reset
Procedure on page 14).
4. If error persists, put a red tag and take the meter to Clinical
Engineering.
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